Refund & Cancellation Policy

1. Order Cancellations

Orders can only be cancelled if the restaurant has not yet accepted or started preparing the food. Once the order status changes to "Preparing," cancellations are no longer permitted.

2. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• If the wrong item was delivered to you.
• If an item is missing from your order.
• If the food delivered is spoiled or unfit for consumption (subject to verification).

3. Processing Time

Approved refunds will be processed to the original method of payment. It typically takes 5 to 7 business days for the funds to reflect in your account, depending on your bank's policies.

4. How to Request a Refund

If you believe you are entitled to a refund, please contact our support team within 24 hours of receiving your order at support@foodie.com with your Order ID and photographic evidence of the issue.